Privacy Policy

Introduction

At Flowio, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our collaborative whiteboard platform.

Information We Collect

Account Information

When you create an account, we collect your email address and authentication credentials. This information is necessary to provide you with access to our services.

Board Content

We store the content you create on Flowio boards, including shapes, text, connections, and any files you upload. This data is essential to provide our core services.

Usage Data

We automatically collect certain information about your device and how you interact with Flowio, including IP address, browser type, operating system, and pages visited.

How We Use Your Information

• To provide and maintain our service
• To notify you about changes to our service
• To provide customer support
• To monitor usage and improve our service
• To detect, prevent, and address technical issues
• To send you updates and marketing communications (with your consent)

Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With your explicit consent
• With team members you've invited to collaborate on boards
• To comply with legal obligations
• To protect our rights and prevent fraud
• With service providers who assist in operating our platform (under strict confidentiality agreements)

Data Security

We implement industry-standard security measures to protect your data, including encryption, secure authentication, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Opt-out of marketing communications
• Withdraw consent for data processing

Analytics and Cookies

Google Analytics and Google Signals

With your consent, we use Google Analytics to collect and analyze data about how users interact with Flowio. When you opt in to analytics and advertising features, we activate Google Signals, which enables additional capabilities:

• Cross-device and cross-session tracking: Understanding how you use Flowio across different devices and sessions
• Demographics and interests: Anonymous insights about user demographics and interests
• Remarketing and audience features: Ability to create audience segments for improved service delivery
• Enhanced measurement: More accurate user counts and behavior analysis

When Google Signals is enabled, Google Analytics collects and associates data from signed-in Google users who have consented to this association for ads personalization. This may include:

• Geographic location information
• Search history from Google Search
• YouTube viewing history
• Data from websites that partner with Google
• Information from your Google account (if signed in)

By enabling analytics and advertising features, you consent to the collection and processing of this data. You can access, review, and delete this data at any time through Google's My Activity page.

User Identification and First-Party Data

When you're logged in to Flowio, we may use Google Analytics' User-ID feature to associate your activity across multiple sessions and devices. This helps us:

• Provide a more consistent experience across your devices
• Better understand how users engage with our platform over time
• Improve conversion measurement and attribution
• Create more relevant audience segments (with your advertising consent)

Important: We do not send personally identifiable information (such as your email address or name) to Google Analytics. We use anonymized internal identifiers that comply with Google Analytics Terms of Service.

Advertising and Personalization Features

When you consent to advertising and personalization, we may:

• Share anonymized audience segments with Google Ads for remarketing purposes
• Use your interaction data to improve ad targeting and measurement
• Enable features like similar audiences and customer match
• Collect data for ads personalization through Google's advertising network

You have full control over these features and can opt out at any time through your account settings. When you disable advertising features:

• Existing audience lists are marked as inactive
• No new users will be added to shared audiences
• Exported data will be designated as not for ads personalization
• Google will stop collecting advertising-related data from your Flowio usage

Granular Location and Device Data

When analytics features are enabled, Google Analytics collects:

• City-level location data: To understand geographic usage patterns
• Granular device information: Device type, model, operating system, browser details
• Network information: Internet service provider and connection type
• Screen resolution and viewport size: To optimize our interface

Region and country-level metadata is collected by default to support regional privacy policies. IP addresses are anonymized before processing.

First-Party Analytics Data

In addition to Google Analytics, we collect our own analytics data stored securely in our database:

• Page views and navigation patterns
• Feature usage (board creation, widget additions, template usage)
• Session duration and activity timestamps
• User interactions and events

This first-party data is never shared with third parties and is used solely to improve Flowio's features and user experience.

Cookies and Local Storage

We use cookies and browser local storage for the following purposes:

• Essential cookies: Required for authentication and core functionality (always active)
• Analytics cookies: Google Analytics cookies (_ga, _gid, _gat) to track usage patterns
• Advertising cookies: Cookies for remarketing and audience features (only with consent)
• Preference cookies: To remember your consent choices and settings
• Session storage: To maintain your session across page visits

You can control cookie settings through your browser preferences and manage your consent choices in your account settings. Note that blocking essential cookies may prevent you from using certain features of Flowio.

Data Retention and Deletion

We retain analytics data according to the following schedule:

• First-party analytics data: Automatically deleted after 90 days
• Session data: Retained for 30 days
• Google Analytics data: Subject to Google's retention policies (default 26 months, configurable)
• Consent preferences: Kept indefinitely or until you update them

You can request deletion of your analytics data at any time by contacting us or by using Google's My Activity controls for Google-collected data.

Compliance and Your Rights

We comply with the Google Advertising Features Policy and do not collect data from websites or apps in sensitive categories. You have the right to:

• Opt out of analytics collection entirely
• Choose which types of data collection to enable (analytics vs. advertising)
• Access your data through Google's My Activity page
• Delete your data at any time
• Update your consent preferences at any time through your account settings
• Use Google's Ads Settings to control personalization across all Google services

For more information about how Google uses data, please review Google's Privacy Policy and How Google uses information from sites or apps that use our services.

Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

admin@flowio.com